How can we help?
Short, straight answers about buying, selling, shipping and getting paid. Written by people who have shipped a lot of clubs.
Buying on Downswing
How to find the right club, read a listing, make an offer and pay safely.
ReadSelling on Downswing
Step-by-step: list a club in minutes, photograph it well, price it from the guide and ship it.
ReadFees and payouts
What it costs to sell, with a worked example. Nothing to list, nothing to buy.
ReadTrades and trade-in offers
How cash-plus-trade offers work, and how to make one that gets accepted.
ReadBuyer protection
What is covered, how to open a case and how refunds work.
ReadShipping golf clubs
Packing iron sets, drivers, putters and bags so they arrive the way they left.
ReadCondition guide
What each condition grade means for clubs, with the golf-specific wear to look for.
ReadProhibited and restricted items
Counterfeits, non-conforming clubs and other things you cannot list, or must disclose.
ReadStill stuck?
For a problem with a specific order, open it from your orders and use the “Need help” button so we can see the details. For anything else, message us and a human will reply.